Prior to your appointment you will be sent a registration form to your email. Please complete this in as much detail as possible prior to your appointment to help us get the most out of the consultation for you.

A rebate from private health insurance may be available for 'extras' policy holders. Simply call your insurer and ask whether you are covered for Dietetic appointments. They can tell you how much you will get back on each appointment.

Alternatively, you can ask your GP for a referral to your dietitian under an Enhanced Primary Care Plan or Eating Disorder Care Plan. This will entitle you to a rebate of $60.35 from Medicare. You will need to present this plan at your follow-up appointment in order to receive the rebate.

*Medicare rebates may be available for a total of 5 allied health visits per calendar year with an Enhanced Primary Care Plan (EPC) or up to 20 sessions per year with GP Eating Disorder Care Plan.

If you would like to cancel an appointment, please do so by calling (03) 9416 4418

Should you need to change or cancel an in-person or telehealth appointment, please provide a minimum of 48 hours notice. Missed appointments and late cancellations disadvantage clinicians and other patients. 

Please be aware:

• For late cancellations within 48hrs (2 business days) of your appointment date, a 50% cancellation fee will be applied

• For late cancellations within 24hrs (1 business day) of your appointment date, 100% cancellation fee will be applied

• Failure to attend your appointment will incur a 100% cancellation fee

The practice reserves the right to cancel unconfirmed appointments inside of 24hrs of the appointment date, in order to allocate this to a patient on our waiting list.

*Outstanding cancellation fees are to be paid prior to rebooking your appointment.